How To Delete Your Top Connect App
If you no longer wish to use the Top Connect app, you can ask us to delete your account and the personal data associated with it. This page explains how to make the request, what will be deleted, and what we are legally required to keep.
How to request account deletion:
Email us at info@topconnectltd.co.uk with the subject line “Account Deletion Request”, or tap the button below to start the email.
Include your full name, the email address and mobile number registered to your Top Connect account, so we can verify your identity.
We will confirm receipt of your request within 2 working days and complete the deletion within 30 days.
Request account deletion:
For your security, we may contact you to verify your identity before deleting the account. This protects you against fraudulent deletion requests.
What will be deleted:
1. Your Top Connect app account and login credentials
2. Your saved profile details (name, contact details, address)
3. Saved recipient/beneficiary details
4. Marketing preferences and notification settings — you will no longer receive marketing communications from us
What we are required to keep:
Top Connect Limited is a payment institution authorised and regulated by the Financial Conduct Authority (FCA Reference: 610825). UK anti-money laundering law requires us to retain records of financial transactions, and the identity verification documents connected to them, for a minimum of 5 years after your last transaction.
This retained data is stored securely, is not used for marketing, and is deleted once the legal retention period ends.
Questions:
If you have any questions about account deletion or how we handle your data, contact us at info@topconnectltd.co.uk or see our Privacy Policy.